Certificate in Dental Reception

This foundational dental receptionist course provides essential skills and knowledge for working as a dental receptionist, making it ideal for those with no formal training or those interested in pursuing a career in dental reception. The course covers a range of topics, including dental treatments, charting, patient confidentiality, conflict handling, effective communication, written correspondence, telephone manners, dental computer systems, diary management, and follow-up. For more comprehensive training, consider our Level 3 Certificate in Dental Reception.

FAST-TRACK AVAILABLE EXCELLENT LEARNER SUPPORT CERTIFIED TRAINING

Course Structure

Course Summary

Format: online, self-paced
Average completion time: 1 month
Number of Learning Units: 10
CPD Hours: 10 hours
Guided Learning Hours: Average of 20 hours (depending on the learner’s speed)

Course Assessments

Unit Quiz: One multiple choice quiz per unit
Final Assessment: No final assessment

Support

Optional drop-in support session classes available.
One-to-one tutor support is easily accessible by email, telephone, or Zoom.

Modules/Units

Unit 1: Introduction to Dental Treatments
Unit 2: Introduction to Dental Charting
Unit 3: Patient Confidentiality and Consent
Unit 4: Complaints and Conflict Handling
Unit 5: Effective communication
Unit 6: Written correspondence
Unit 7: Telephone manner
Unit 8: Dental Computer Systems
Unit 9: Diary Management
Unit 10: Follow-Up

Tutor Information

Meet Your Tutor: Stephanie Carter
Diploma in Education
Why learn from Stephanie?

Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

Extensive Experience:
Over 18 years in the dental industry.

Leadership and Management Expertise:
Holds a Level 7 Diploma in Strategic Leadership and Management.
Educational Excellence:
Holds a Level 5 Diploma in Education.
- Dental Hygienist and Therapist
- Dental Nurse
- Level 4 Quality Assurance
- Level 3 Assessor
- Diploma in Mentorship and Coaching
Professional Affiliations:
Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £120.00.

Payment due dates:

03 November 2025 £40.00 (Non-refundable deposit)
03 December 2025 £40.00
03 January 2026 £40.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of completion will not be awarded until full payment is made.

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

Two applicants: 5% discount
Three applicants: 10% discount
Four or more applicants: 15% discount

Multiple course discounts

Two courses: 5% discount
Three courses: 10% discount
Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Want to upgrade to the Level 3 Certificate in Dental Reception?

You can upgrade to the Level 3 certificate within 2 years by paying the price difference plus a £15.00 upgrade administration fee.

Original price was: £175.00.Current price is: £100.00. Inc. VAT

Upcoming Date

Clear

Key Information

Duration: 1 month
Awarding Body: National Examination Board for Dental Nurses (NEBDN)
Academic Level: Level 3
Examination fee: Included
Who it’s for: Age 16 and above

Benefits

Flexible Completion Time: Learners have up to 3 months to complete the course, but fast-track completion is available within one week.
Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.
Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.
Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.
Award: Certificate in Dental Reception upon successful completion.