How to get to the root cause of the problem
What happens when something has gone so wrong in your practice that it leads to a patient lodging a complaint – a complaint that makes you as a practice manager
News
Practice Management
Smiling through the growing pains of practice management
I have been in management for so long now that I had forgotten how painful it can be. When we incorporated two new practices into Dental Arts Studio I had
Discovering Talent With In Your Team
During the time that I have been with Dental Arts Studio, I have tried really hard when recruiting new members for our team. A team should be made up of
Building your practice on genuine praise
The past couple of months have been really trying. Re-building a practice with a new team that you have put together without any background knowledge as to personality or experience
What are the best options for recruitment?
In my view, one of the hardest tasks is recruiting the right candidate to join your team. As this task is extremely important, we have streamlined our group policy and
Are you well prepared for a medical emergency in your practice?
Sometime a few years ago, my principal dentist showed me an article about a dentist who had unfortunately experienced a patient fatality at his practice. The patient had suffered an
