Level 2 Accredited Certificate: Patient Care Coordination/Treatment Coordination

Our PCO course is designed to equip dental professionals with the essential skills and knowledge needed to excel in the role of the Patient Care Coordinator (PCO) or Treatment Coordinator (TCO). The Patient Care Coordination title emphasises to patients that they will be cared for throughout their dental journey. This pivotal role ensures patients come into the practice, feel welcomed and cared for during their appointments, and ultimately encourages them to remain loyal to the practice and promote it to others.

The course covers comprehensive training, including effective communication, team collaboration, treatment planning, sales and marketing, and superior patient care.

Course Structure

Course Summary

  •  Format: online, self-paced
  •  Average completion time: 2 months
  •  Number of Learning Units: 11
  •  CPD Hours: 12 hours
  •  Guided Learning Hours: Average of 24 hours (depending on the learner’s speed)

Course Assessments

  •  Unit Quiz: One multiple choice quiz per unit
  •  Final Assessment: Includes a patient case scenario

Support 

  •  Optional drop-in support session classes available.
  •  One-to-one tutor support is easily accessible by email, telephone, or Zoom.

Modules/Units

Module 1

  • Unit 1: Course Introduction
  • Unit 2: Communication Skills
  • Unit 3: Working with the Team
  • Unit 4: Fitting a PCO/TCO into an existing practice

Module 2

  • Unit 1: Treatment Plans and Consent-Gaining
  • Unit 2: Record-Keeping
  • Unit 3: Ethical Selling and Financing

Module 3

  • Unit 1: Patient Care and Service
  • Unit 2: Resources for Appointments
  • Unit 3: Planning Appointments: New Patients
  • Unit 4: Planning Appointments: Existing Patients

Tutor Information

  • Stephanie Carter

    Meet Your Tutor: Stephanie Carter

    Diploma in Education

    Why learn from Stephanie?

    Stephanie Carter brings a unique blend of experience, knowledge, and dedication to her role as a course instructor. Here’s why you’ll benefit from her expertise:

    Extensive Experience:

    Over 18 years in the dental industry.

    Leadership and Management Expertise:

    Holds a Level 7 Diploma in Strategic Leadership and Management.

    Educational Excellence:

    Holds a Level 5 Diploma in Education.

    • Dental Hygienist and Therapist
    • Dental Nurse
    • Level 4 Quality Assurance
    • Level 3 Assessor
    • Diploma in Mentorship and Coaching
    Professional Affiliations:

    Member of the Faculty of Dental Trainers, Edinburgh: The faculty promotes the role of the dental trainer, recognises achievement and excellence, and ultimately enhances the quality of patient care.

    Stephanie’s dedication to personal and professional growth ensures that you will receive a comprehensive and profoundly insightful learning experience.

Course assessors

The role of the assessor is to mark your assessments and give you feedback.

  • Hilary Urry

    Hilary Urry

    • Registered Dental Nurse
    • Foundation Degree in Dental Nursing (Including Oral Health Education), University of Kent
    • Certificate in Fluoride Varnish Application
    • Qualified Tutor and Assessor

Payment Options

Payment Plans

We now offer the option to pay over three months. Please be aware, this increases the fee to £264.00 inc. VAT.

Payment due dates:

  • 01 December 2025 £88.00 (Non-refundable deposit)
  • 01 January 2026 £88.00
  • 01 February 2026 £88.00

We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.

Please note, your certificate of competence will not be awarded until full payment is made.

 

Discounts

Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.

Multiple applicant discounts

  • Two applicants: 5% discount
  • Three applicants: 10% discount
  • Four or more applicants: 15% discount

Multiple course discounts

  • Two courses: 5% discount
  • Three courses: 10% discount
  • Four or more courses: 15% discount

Please apply by telephone or use the application form here. DNN will send you an invoice.

Original price was: £299.00.Current price is: £249.00. Inc. VAT

Have Questions? Contact Us

Key Information

Benefits

  • Flexible Completion Time: Learners have up to four months to complete the course, but fast-track completion is available within one month.
  •  Flexible Learning Schedules: Adapt the course to fit your personal and professional commitments.
  •  Comprehensive Online Tutorials: Access detailed and engaging tutorials to guide your learning.
  •  Outstanding Support: Benefit from easily accessible and exceptional support throughout your learning journey.
  •  Accreditation: Level 2 Accredited Certificate in Patient Care Coordination awarded upon successful completion.
BDA DENTAL RADIOGRAPHY QUALIFICATION NATIONWIDE
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Have Questions? Contact Us

Need more information? Please call 020 7193 0584 or use the form below and we will happily email or call you back to assist you. You can expect a response within 1 working day.