Are you ready to advance your skills as a dental receptionist? In today’s dental care environment, dental receptionists are not just the first point of contact; they are pivotal to patient satisfaction, practice efficiency, and overall success. This comprehensive Level 3 Accredited Dental Receptionist course will provide you with the essential skills and knowledge to excel in this critical role and support the growth of your dental practice. Earning this certification will also enhance your career prospects, positioning you as a valuable asset in any dental practice.
FAST-TRACK AVAILABLE EXCELLENT LEARNER SUPPORT ACCREDITED TRAINING
Course Structure
Course Summary
- Format: online, self-paced
- Average completion time: 3 months
- Number of Learning Units: 22
- CPD Hours: 25 hours
- Guided Learning Hours: Average of 50 hours (depending on the learner’s speed)
Course Assessments
- Unit Quiz: One multiple choice quiz per unit
- Final Assessment: Includes a case scenario and a reflective question
Support
- Optional drop-in support session classes available.
- One-to-one tutor support is easily accessible by email, telephone, or Zoom.
Course Aim
The aim of this course is to provide dental receptionists – both those with experience and those new to the profession – with the knowledge and practical skills to provide exceptional patient-centered service, maintain an efficient clinic, and create a welcoming environment, making each patient’s visit a positive experience for the patient and the team.
Course Learning Objectives
- Provide patient-centered service by communicating effectively with patients and addressing patient needs, concerns, and inquiries with professionalism and empathy.
- Ensure administrative efficiency by mastering skills and tools for managing appointments and patient records to enhance the overall clinic operation.
- Demonstrate effective communication by developing strong communication skills, enabling them to interact with the dental team, colleagues, and patients in a clear and courteous manner
- Enhance the patient experience by applying techniques for creating a welcoming atmosphere, ensuring a positive patient experience from the moment they enter the clinic.
- Exhibit problem-solving abilities by confidently handling common challenges and inquiries, and resolving issues to the satisfaction of both patients and the dental team.
- Embrace adaptability and teamwork utilising collaborative efforts within the dental team to ensure a harmonious and effective work environment, ultimately contributing to exceptional patient care.
Modules/Units
Module 1: Introduction to Dentistry
- Unit 1: The Dental Team
- Unit 2: The Dental Practice
- Unit 3: Introduction to Dental Charting
- Unit 4: Introduction to Dental Treatments
Module 2: Standards and Professionalism
- Unit 1: Standards and Professionalism
- Unit 2: Patient Confidentiality and Consent
- Unit 3: Complaints and Conflict Handling
- Unit 4: Safeguarding
Module 3: Effective Communication and Record-Keeping Skills
- Unit 1: Effective communication
- Unit 2: Written correspondence
- Unit 3: Telephone manner
- Unit 4: Record-keeping
Module 4: Diary Management Skills
- Unit 1: Dental Computer Systems
- Unit 2: Diary Management
- Unit 3: Triaging
- Unit 4: Ethical Selling
Module 5: Reception Management
- Unit 1: Follow-Up
- Unit 2: Reception Folder
- Unit 3: Debts and Non-Payments
- Unit 4: Stock Control for Sundries
- Unit 5: Audit for Dental Receptionists
- Unit 6: Infection Prevention and Control for Dental Receptionists
Payment Options
Payment Plans
We now offer the option to pay over three months. Please be aware, this increases the fee to £315.00.
Payment due dates:
- 03 November 2025 £105.00 (Non-refundable deposit)
- 03 December 2025 £105.00
- 03 January 2026 £105.00
We will NOT send reminders of payment due dates. Failure to make payment by the due dates will result in automatic removal from the course.
Please note, your certificate of completion will not be awarded until full payment is made.
Discounts
Please note that discounts are applied to the VAT-exclusive fee. Discounts cannot be applied to payment plans.
Multiple applicant discounts
- Two applicants: 5% discount
- Three applicants: 10% discount
- Four or more applicants: 15% discount
Multiple course discounts
- Two courses: 5% discount
- Three courses: 10% discount
- Four or more courses: 15% discount
Please apply by telephone or use the application form here. DNN will send you an invoice.
